Frequently Asked Questions about OTMAS Cutting Tools

1. Is your company a trading company or a factory?

We are a professional cutting tool manufacturer from Chengdu, China. We have our own factory, professional production equipment, technical engineers and sales service team to serve you.

2. What are your main products?

Slitting tools (such as corrugated paper circular knives and grinding wheels, tobacco circular knives, etc.)

Woodworking tools (disposable spiral knives, hand-held turning knives, electric planer blades, and commonly used wood carving knives)

Recycling tools (plastic shredder blades, plastic granulating knives)

Vibration knives (vibration knives used for cutting non-metallic flexible materials such as plastics, leather, corrugated paper, kraft paper, and composite materials)

3. Do you accept OEM and ODM?

Yes, we accept OEM and ODM. We can customize cutting tools according to customer needs, including design, materials and specifications.

4. Is there a minimum order quantity (MOQ) requirement?

Yes, we have a minimum order quantity requirement, which depends on the product type and specifications. Please contact the sales team for details.

5. Can we customize the packaging?

Of course, we can customize the packaging according to customer needs.

6. Do you have your own brand?

Yes, Otmas is our own brand.

7. Do you provide a product catalog?

Yes, we provide a product catalog to help customers better understand our products and services. It can be downloaded directly from the download center on our website.

8. Payment method?

30% T/T in advance, 70% before shipment.

9. Are standard products in stock?

Yes, some of our standard products are in stock.

10. What is the delivery time for non-standard customized products?

Non-standard customized products usually take 10-30 working days, depending on the complexity and quantity of the order.

11. Can you provide special customized processing solutions?

Yes, we can provide special customized processing solutions according to customer needs, including customized tool design, material selection and process optimization.

12. How to arrange transportation?

Customers can contact the sales team to arrange transportation. We will assist customers in choosing the appropriate transportation method and provide the necessary documents and information. Transportation methods are flexible, and we can use our long-term cooperative freight forwarders or customer-designated logistics. Customers can choose the most suitable transportation plan according to their needs.